Desi46 FAQ — All your questions answered, right here

No. Each individual is allowed only one account at desi46. Creating multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. If you've previously registered but forgotten your password, recover your existing account rather than creating a new one.

Yes, account verification is required before making a withdrawal. Simply submit a photo of your National ID (NID) or passport, and verification is usually completed within 24 hours. Once verified, there are no restrictions on withdrawals.

Your name cannot be changed after registration, as it is tied to identity verification. To change your mobile number, contact the support team — you will need to verify your identity. Your email address can be updated on your own through Account Settings.

On the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes just 2 minutes. If you registered with an email address, a reset link will be sent there instead.

After five consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. During this time, try logging in with an OTP. If that doesn't work either, contact our Live Chat support — issues are usually resolved within 5 minutes.

OTPs normally arrive within 30 seconds. If yours is delayed, check your network connection first. Then click the "Resend" button — each OTP stays active for 5 minutes. If it still doesn't arrive after multiple attempts, there may be a SIM card issue or your mobile operator may be temporarily busy.

desi46 accepts deposits via Mobile Banking, Nagad, Rocket, Upay, and bank transfer. Mobile banking deposits (Mobile Banking/Nagad/Rocket) are typically credited within 5 minutes. Bank transfers may take 1–3 business days.

The minimum deposit is just BDT 500. The maximum limit depends on your payment method. Via Mobile Banking, you can deposit up to BDT 30,000 per transaction. Your daily maximum limit depends on your account verification level.

Approved withdrawals are typically processed within 15 minutes to 4 hours. Your first withdrawal requires KYC verification, which may take a bit longer. Once verified, subsequent withdrawals are processed faster.

Wait 10–15 minutes first. If your balance still hasn't updated, contact our Live Chat support with a screenshot of the payment or the transaction ID. Our support team usually resolves the issue and credits your balance within 30 minutes.

After registering at desi46, you'll receive a welcome bonus of up to 100% on your first deposit. That means a deposit of BDT 1,000 gives you BDT 2,000 to play with. Free spins are included as well. For full terms and conditions, Terms and Conditions here.

No, bonuses cannot be withdrawn directly. The bonus amount must first meet a specified wagering requirement (typically 30–40x) before it converts to real money and becomes withdrawable. Each bonus has its own terms, which are clearly stated on the offer page.

A 10%–20% cashback is paid weekly on net losses. Cashback is credited to your account automatically every Monday. VIP members receive cashback at higher rates. Cashback typically comes with a 1x wagering requirement.

There's no separate sign-up process for the desi46 VIP program — points accumulate automatically as you play. Once you reach a certain threshold, your tier is upgraded. Higher tiers come with a dedicated account manager, faster withdrawals, and exclusive bonuses.

desi46 offers over 1,000 games, including Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger), Slots, Fishing Games, Table Games and Sports Betting . You can bet on all popular sports including cricket, football, and tennis.

Yes. At desi46 Live Casino, real professional dealers run the games via live video stream. You'll find games from world-class providers like Evolution and Pragmatic Play. Join a live table anytime, 24/7.

Sports Betting You can bet on over 30 sports including cricket (IPL, BPL, World Cup), football (Premier League, Champions League), kabaddi, tennis, and badminton. Live betting is also available.

If you lose connection, the desi46 system saves the last state of your game. Once you reconnect, the game resumes from where it left off. If disconnection occurs during a slots spin, the system automatically determines the result and credits any winnings to your balance.

Download the desi46 app directly from our App Page to download. Separate versions are available for both Android and iOS. If you can't find it on the Google Play Store or App Store, don't worry — downloading directly from the official site is completely safe.

To install a third-party APK on Android, go to Settings → Security → and enable "Install from Unknown Sources". You can turn this off again after installation. If you still run into issues, contact our App Page View the full guide.

Yes, the same account works on both the app and the website. Your balance, bonuses, and game history stay synced across all platforms. You can also log in faster on the app using fingerprint or face unlock.

desi46 uses SSL encryption technology — the same level of security used by banks. Your personal data and transactions are fully encrypted. Enabling two-factor authentication (2FA) adds an extra layer of protection to your account.

Change your password immediately and log out of all active sessions. Then notify our support team. We will review your account right away and temporarily lock it if necessary. We strongly recommend enabling 2FA to keep your account secure going forward.

No. Your personal information is never sold or shared with third parties. Limited data may be used only for payment processing or legal compliance purposes. For more details, please refer to our Privacy Policy here.

The desi46 support team is available 24/7. Click the Live Chat button at the bottom right of the website to chat directly in English. Responses are typically within 2–5 minutes. Email support is also available, though it may take up to 24 hours.

Submit any complaint via Live Chat or email. We take every complaint seriously and aim to provide a written resolution within 48 hours. For complex issues, a senior team reviews the case and communicates the final decision.

desi46 supports responsible gaming. Visit our Responsible Gaming This page covers deposit limits, self-exclusion, and where to get help. Gaming is meant to be fun — please play within your limits.